Refund policy

Refunds or replacements will be provided where goods are faulty, damaged, or not as described, as required by law. A faulty item is one that:

• Does not function as intended,
• Arrives with significant damage,
• Has a manufacturing defect that affects its use or appearance beyond reasonable manufacturing tolerances, or
• Is materially different from the description or sample provided.

Please note: Variations in sizing that fall within a ±2 mm manufacturing tolerance are not considered faults.

• Refunds will only be given where a product is delivered faulty or not as described. All other returns are at the discretion of management.
• Any returns for change of mind will require the product be returned (at the customer's expense) to our nearest warehousing facility. All items must be unopened in their original packaging and in sellable condition. Returned items will incur a re-stocking fee of 25% of the original purchase price. We can arrange the return of the item (for Sydney metro areas). We strongly recommend taking out insurance on the item you ship back, as if it arrives damaged we cannot restock it.
• Our dedicated sales team are happy to answer any queries you have regarding refunds before or after you purchase.
• Mumble does not offer refunds for custom-made orders, in accordance with Australian Consumer Law. Refunds will be provided where goods are faulty, not as described, or otherwise required by law.